Meet the GoDirect Flight Sentinel Team

September 17, 2019 | Author: Diana Nakelski

A friendly voice on the other end of the phone. The perfect flight plan, just when you need it. Heads up on weather changes or traffic delays. An extra set of hands when yours are full. The flight control specialists at GoDirect Flight Sentinel are always available to make life easier for pilots, dispatchers and flight departments.

GoDirect Flight Sentinel is Honeywell’s “white glove” concierge service that goes above and beyond to take flight planning, flight following and problem solving to the next level. Our experienced team gets you where you want to go, when you want to get there and helps you create the “no surprises” experience you and your VIP passengers expect – every flight.

“I really love flight planning,” said Flight Control Specialist Brian Bleier, who’s got close to a decade of flight planning experience under his belt. “We’ve got a new advanced flight planning engine that lets us put together even a very complex flight plan in just a few minutes and if a customer needs to update the flight plan – changing times for example – that’s really easy, too.”

1

It’s easy for customers to use the GoDirect Flight Planning engine themselves, but they can always call on the Honeywell team when they need a hand, Brian added. “We’re here 24/7/365 and we’re always available to help a customer in need, whether it’s putting together a basic flight plan, making a change or solving a problem that comes up. We love to step in and help out.”

Jim Arnold has been stepping in to help Honeywell customers for more than 14 years, which makes him one of the most experienced members of the GoDirect Flight Sentinel team. “After a while you get to know the individual customers pretty well,” he said. “You know what they’re looking for in a flight plan, what they like to see in their trip kit, what works for them and what doesn’t.”

“We follow the aircraft from the time we find out about a trip until the trip is ended,” Jim said. “Sometimes we follow 100-200 flights a day. It’s important to keep all of our customers up to date on things like weather changes, traffic congestion and FAA Notices to Airmen (NOTAMS), and we need to be ready to make flight plan changes quickly and efficiently to help them avoid problems and schedule delays.”

GoDirect Flight Sentinel customers appreciate the personal touch, Jim said. “We’re getting good feedback on the improvements we’re making to the new automated flight planning engine. But there are times when human intervention is really useful and the service we provide at GoDirect Flight Sentinel is special to Honeywell.”

Chris Siudara has been part of the GoDirect Flight Sentinel team for three years, but he has more than 10 years of experience in the aviation industry, including three years in international trip support and flight planning and experience working in dispatch and trip support for a private aircraft operation.

“One of the things I enjoy about this job is the variety,” Chris said. “One minute I am helping a new customer learn about GoDirect Flight Sentinel, then I take a call from a pilot who’s facing a ground delay, then I talk to someone who needs an ASAP flight plan. It’s really all in a day’s work for our team.”

“I love airplanes and aviation,” Chris added. “We have a strong team and a good group of people who can lean on each other. Honeywell has an excellent platform for flight planning, but it’s our customer service that differentiates us. Others might have technology that’s almost as good, but they don’t have a team like ours that is 100 percent dedicated to providing our customers that ‘wow’ experience – every time.”

Diana Nakelski

Duty Manager, GoDirect Flight Services

Comments