Honeywell GoDirect Exceeds Customer Expectations

For a CAC 40-listed industrial group based in Paris and with operations in 90 countries worldwide, the company’s Bombardier Global 6000 enables senior executives to travel to their destinations in the most efficient way possible.

The aircraft was delivered new and came factory equipped with Honeywell JetWave high-speed satellite communications hardware.

The customer needed to select a service provider that would deliver high-speed connectivity, along with value added services to help optimize cost control, as well as support for maintenance and technical teams.

Provided through Honeywell GoDirect, the Ka-band-based Jet ConneX service, operating over the Inmarsat Global Xpress network, provides the fastest broadband service in the sky in its class for business aviation.

One year after choosing Jet ConneX, the aircraft’s director of maintenance, Sebastian Willai, has been delighted with Honeywell GoDirect.

“When we have experienced issues, every time Alban or Matthieu came to the aircraft, downloaded some logs and identified the problem very quickly. Our passengers were happy because they were able to fly with such a powerful system on board,” he said.

“We are more than satisfied with Honeywell. The team is always ready to assist us. Even last Sunday, Alban was not on duty but he answered my call. Matthieu then came to the plane early on Monday and found the problem in less time than it would take me to write it down.

“How could I be disappointed with such a quick response? Honeywell can be proud of its support and some other companies could learn from it.”